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Continue ShoppingReturn & Refund Policy
Effective Date: 27-06-2026
Last Updated: 27-06-2026
1. Overview
At BEW Life, customer satisfaction is important to us. As we sell consumable wellness products, returns, replacements, and refunds are accepted only under the conditions described in this policy. This policy is designed to ensure product quality, hygiene, and fairness for all customers.
2. Return Window
Any request for a return, replacement, or refund must be submitted within 48 hours of the delivery date. Requests received after this period may not be eligible for review or approval.
3. Eligible Returns
Returns or replacements are accepted only under the following circumstances:
- Wrong product received.
- Product received in a damaged condition.
- Defective product.
- Missing item(s) from the order.
4. Non-Returnable Items
For quality, hygiene, and safety reasons, we do not accept returns or refunds for:
- Opened or used consumable products.
- Products returned after 48 hours of delivery.
- Orders placed by mistake.
- Change of mind.
- Taste, aroma, or personal preference.
- Products damaged due to improper handling or storage after delivery.
5. Required Proof
To help us process your request promptly, please include:
- Order ID
- Clear photographs of the product and packaging
- An unboxing video clearly showing the issue
- A brief description of the problem
6. Return Process
To initiate a return, replacement, or refund request, please email us at info@bewlife.com within 48 hours of delivery. Your email should include your Order ID, a detailed description of the issue, clear photographs of the product and packaging, and an unboxing video. Our customer support team will review your request and respond with the next steps.
7. Return Shipping
If a partner courier is available, BEW Life will arrange pickup. Otherwise, the customer is responsible for shipping the return using a non-partner courier at their own expense.
8. Inspection
All returned products are inspected by our quality team upon receipt. Approval of a replacement or refund is subject to verification that the returned product satisfies the conditions outlined in this policy.
9. Replacement
Where possible, BEW Life will provide a replacement product. If a replacement is unavailable or cannot reasonably be provided, an eligible refund will be processed.
10. Refunds
COD refunds are generally processed via UPI. Online payment refunds (when available) will be credited to the original payment method.
Shipping charges, if any, are non-refundable unless the return is due to an error on the part of BEW Life, such as an incorrect, damaged, defective, or incomplete order.
11. Refund Timeline
Once approved, refunds are generally processed within 5–7 business days. The time required for the amount to appear in your account may vary depending on your bank or payment provider.
12. Refund Rejection
BEW Life reserves the right to reject any return, replacement, or refund request if:
- Required proof is not provided.
- The request is submitted after the 48-hour return window.
- The product has been opened or used (except where the product is incorrect, damaged, defective, or incomplete).
- The claim is found to be false, misleading, or fraudulent.
13. Policy Updates
We may modify this policy at any time by publishing an updated version on this page.
14. Contact Us
BEW Life
Sandhi Road, Nonath, Ghagwal,
Samba, Jammu and Kashmir – 184141
India
Website: https://www.bewlife.com
Email: info@bewlife.com
Phone: +91 95414 32304